For this, the MAC would need to be booted into recovery mode and then from Terminal issue the command spctl kext-consent add PXPZ95SK77.īoot into Recovery Mode. If the issue persist afterwards, another workaround can be tried.The user then needs to restart after clicking Allow to start the service. Once disabled try to enable the kernel extension for GP under System Preferences > Security & Privacy > General and then by clicking the Allow button.
Until the user approves the KEXT, future load attempts will cause the approval UI to reappear but will not trigger another user alert. This approval UI is only present in the Security & Privacy preferences pane for 30 minutes after the alert. This is the error message from the logs: 10:13:17.062325: Failed to load KEXT pangpd_10.9.kext, error sys_libkern:sub_libkern_kext (0x37:0x2:0xd) It doesn’t load unsigned extensions at all.
OS X blocks signed extensions from loading. The linked article has all the explanations. However, if the previous troubleshooting did not work, the issue could persist because Apple added an extra layer of complexity in 10.13. Afterward, GlobalProtect should be able to move past the "Connecting" phase and will prompt for username and password as usual. Once the password has been entered, click "Always allow". The password should be the computer's Admin password, or their Apple ID password.
It will ask for permission for GlobalProtect to use confidential information from the Keychain. Once the computer restarts and GlobalProtect restarts upon booting back up, there will eventually be a prompt that pops up. Properly restart the computer by clicking restart, and making sure the "Reopen windows when logging back in" is unchecked as shown here: This issue could be related to a security setting for the Mac Keychain. If that doesn't work, try the following: Remove the GlobalProtect Enforcer Kernel Extension Additional Troubleshooting To allow the software to load again, click the Allow button.Look for a message at the bottom of the window stating "System software from developer was blocked from loading.".Click the Apple icon in the upper left hand corner, then click 'System Preferences', then 'Security'.How to identify Palo Alto GlobalProtect Driver issues on MAC ClientsĪfter upgrading the Mac GlobalProtect client, the client never connects and just "spins".
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